Refund policy

 

Exchange & Refund policy Page

We will gladly accept any unworn items for exchange or refund within two days of receiving it from our customers located in Egypt. Please email us at info@ghazalidesigns.com or contact us on our whatsapp number +201050793060 to request an exchange or refund, and we will arrange for a pick-up, with courier fees applied. Outside of this time frame, items may not be accepted. Unfortunately, it is very difficult to offer exchange or refund outside of Egypt due to clearance policy in Egypt.

The shipping tariffs, and customer fees paid at the time of purchase are not refundable. Only the cost of the product will be reimbursed.

The item should be returned in its original packing, unworn and undamaged in any manner.

The only way to get a refund is to use a bank transaction. Following receipt of the goods, a bank transaction will be used to process the reimbursement, with the courier fees deducted.

If any of the items do not fulfil the standards, we reserve the right to refuse a refund.